I began noticing erratic internet service issues beginning somewhere around Oct 8, or so. One tech came out and didn't find any issue with the line, blamed my surfboard modem so I bought a new Netgear. No Ranging Response received - T3 time-out : Firmware issue? I'm having the same problem. Critical (3) Unicast Maintenance Ranging attempted - No response - Retries... Tue Nov 20 23:40:52 2018 . Model: CM1150V|DOCSIS 3.1 Nighthawk® Multi-Gig Speed Cable Modem for XFINITY® Voice. 04-22-2020 SB8200 Log and Signals. Just a cable directly to the MPOE grounding block. Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box. Nothing physical has changed in my setup, at least inside the house. Loads of upload related … Unfortunately the whole home is wired in rg59 but I started using the amplifier which showed improvement in my downstream power but my upstream power is still above 50 but locking four channels. Hello curtisdean , Thank you for bringing this to my attention.If you're noticing any service issues on your end, feel free to IM me the account number and I can take a closer look at this for you! In the Upstream Bonded Channels section, identify the number of Channels and Type to find verify Upstream Power levels are within the acceptable range for each upstream channel. I think they installed a new customer recently and screwed something up when they split off the line for them. My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.17.12. 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=dc:ef:09:8c:96:b8;CMTS-MAC=00:01:5c:73:b8:5b;CM-QOS=1.1;CM-VER=3.0; 2016-02-16, 19:58:33: Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:8c:96:b8;CMTS-MAC=00:01:5c:73:b8:5b;CM-QOS=1.1;CM-VER=3.0; 2016-02-16, 12:07:18 Cookies help us deliver our Services. here are the logs I'm seeing on a regular basis from my cable modem. I've factory reset everything in an effort to isolate. When this occurs, I see Today was only 1  Multiple calls to Comcast with no real results/guidance/support. Same symptoms on Teams. Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Tue Nov 20 18:03:57 2018 . Please mark your thread as solved so otthers will now. I am a bot, and this action was performed automatically. Warning (5) The modem logs seem flooded with "No Ranging Response received - T3 time-out" and "16 consecutive T3 timeouts while trying to range on upstream channel 1", and often times when I check through the day, upstream channel 1 seems to keep losing it's lock. Constant T3 timeouts. Have the ISP check the signal and line quality UP to the modem. I had Comcast come and check, they said the signal strength was good and the noise was low. Hi, I'm heading into week two of internet hell. Running into the same thing here as @jmoyta...  Definitely started on 10/8. Welcome to the Xfinity community! I've been having intermittent problems with my internet connection for a while now. I'm at a crossroads where to go from here. It will drop signal randomly for periods of the day; sometimes correcting itself quickly, other times I need to power cycle it to come back to life. Same thing happened to me, thought I was going crazy. Tech came out for me again and figured out where our pole was. Problem persists. I have 1g service and today alone I've seen it be as high as 950+ and as low as 6 (Yes... 6). Press question mark to learn the rest of the keyboard shortcuts. This post was marked as a discussion by a moderator. I then saw that there were a lot of t3 and some t4 errors. I've been wondering if Comcast may have pushed Firmware Version V4.02.02 around that time a few weeks ago, which might be the culprit. Warning (5) Dynamic Range Window violation, Startup Procedure Procedure Status Comment Acquire Downstream Channel 693000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4), Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 15 693000000 Hz 0.9 dBmV 39.4 dB 0 0 2 Locked QAM256 2 615000000 Hz 2.4 dBmV 40.2 dB 0 0 3 Locked QAM256 3 621000000 Hz 2.4 dBmV 40.2 dB 0 0 4 Locked QAM256 4 627000000 Hz 2.4 dBmV 40.2 dB 0 0 5 Locked QAM256 5 633000000 Hz 2.4 dBmV 39.3 dB 0 0 6 Locked QAM256 6 639000000 Hz 2.2 dBmV 39.7 dB 0 0 7 Locked QAM256 7 645000000 Hz 2.2 dBmV 40.2 dB 0 0 8 Locked QAM256 9 657000000 Hz 1.6 dBmV 38.8 dB 0 0 9 Locked QAM256 14 687000000 Hz 1 dBmV 39.2 dB 0 0 10 Locked QAM256 18 711000000 Hz -0.2 dBmV 38.8 dB 0 0 11 Locked QAM256 19 717000000 Hz -0.5 dBmV 38.5 dB 1 0 12 Locked QAM256 20 723000000 Hz -1 dBmV 38.1 dB 0 0 13 Locked QAM256 21 729000000 Hz -1.1 dBmV 38 dB 1 0 14 Locked QAM256 22 735000000 Hz -0.9 dBmV 38.1 dB 1 0 15 Locked QAM256 23 741000000 Hz -0.5 dBmV 38.3 dB 0 0 16 Locked QAM256 24 747000000 Hz -0.3 dBmV 38.4 dB 0 0, Upstream Bonded Channels (Partial Service) Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 1 5120 Ksym/sec 35800000 Hz 41.8 dBmV 2 Not Locked Unknown 2 0 Ksym/sec 29400000 Hz 0.0 dBmV 3 Not Locked Unknown 3 0 Ksym/sec 23000000 Hz 0.0 dBmV 4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV. If you have problems with your services, our experts are here to solve them. Has a factory reset and setup from scratch been performed since last FW update? When they came everything was working fine. Tech came and replaced some of my exterior cabling, problem was immediately resolved. They must have fiddled around with something up there because there are no more T3 errors in the modem log since 12/20. 21:20:38 16 consecutive T3 timeouts while trying to range on - 4120861 Event Type Code: 7; Chan ID: 2 3 4; CM-STATUS message sent. Really need help with this. Cable modems should be using RG6 not RG59. GitHub Gist: instantly share code, notes, and snippets. Be sure your using good quality RG6 coax cable up to the modem. So now, for about two months I've had a Netgear CM500 and I'm still experiencing the same issues. Glad that worked. Our community is your official source on Reddit for help with Xfinity services. Other times it's fine for 2-3 days without incident. My Event Log keeps showing many recurring instances of Critical (3) Priority: 16 consecutive T3 timeouts while trying to range on upstream channel x (where x=1-3) No Ranging Response received - T3 time-out First I switched out routers (from nest to orbi) and continued using my cm1150v. Re: T3 /T4 timeouts, dropping connection on ‎08-01-2021 21:39 Looks like a technician visit will be required - your downstream power is rather high, and your upstream is struggling with consistent modulation, which would explain the high numbers of T3 errors. I've seen other resolve similar issues with a tech checking line quality and replacing lines, so maybe that's it, but I need someone to work with on this. CM-STATUS message sent. If you have questions about your services, we're here to answer them. Event Type Code: 4 No Ranging Response received - T3 time-out 16 consecutive T3 timeouts while trying to range on upstream channel 2 Unicast Maintenance Ranging attempted - No response - Retries exhausted Started Unicast Maintenance Ranging - No Response received - T3 time-out Please contact the moderators of this subreddit if you have any questions or concerns. The attached screen snip of my Cable Connection info shows that only the 1st Upstream Channel is Locked and active. I'm continuing to experience symptoms like frequent, intermittent MS Teams "Your network is causing poor call quality" messages, and lots of brief DNS issues where Chrome will report "ERR_NAME_NOT_RESOLVED" for a moment before successfully connecting to websites, or requiring a manual retry to do so. We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Steaming services with horible quality. By using our Services or clicking I agree, you agree to our use of cookies. Any update on this? Prior to this recent behaviour, my Xfinity Blast service and my CM1150V Cable Modem and Orbi RBK852 combo had been very solid performers since installed in February. I've had this modem and router setup going for a while now. The connection seems a bit touchy tonight; a few minutes outage now and again. Help please! Be sure to power OFF the modem for 1 minute them back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...Try a different power adapter with same voltage and amps. Upload speeds range from 0.x to 3.x during day. Watching speeds, they have been completely erratic. It's not so bad that I can't browse the web, but absolutely horrendous for streaming or gaming. Yesterday was 5-6 reboots. Press J to jump to the feed. hi wifi keeps cutting out regularly have the following log 07/01/2021 19:39:37 Error TCS Fail on all Upstream - 4557831 Then I thought to look at that cable modem because the same erratic connection was happening. Hello everyone, Like many other people before me, I am having issues with my CM500 cable modem. My upstream power is between 45 and 47dBmV, so even though your upstream power is higher then ideal, and it can certainly cause some of the disconnect issues you're seeing if … Level 1 phone support cycles the modem, says they don't see anything. I have connected my Netgear CM1000 directly at the point of entry. Making the assumption on the firmware. 16 consecutive T3 timeouts while trying to range on upstream ... Tue Nov 20 23:40:52 2018 . Connections look great and tight. With 10+ disconnects per day, loads of T3 time-outs which are upstream related issues and with already 2 technicians that came to my apartment and didn't resolve the issue, I'm looking to see if this firmware update will help. I would like to get the latest firmware update 5.5.10.2 for my Zoom 5370 modem. Every 6-7 minutes the xfinity-supplied router log shows: Wed Dec 21 19:41:25 2016 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:25 2016 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:25 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:25 2016 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:25 2016 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:25 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:19 2016 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:19 2016 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:41:19 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:34:13 2016 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:34:13 2016 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:34:13 2016 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:34:12 2016 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; Wed Dec 21 19:34:12 2016 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=58:23:8c:b4:46:d2;CMTS-MAC=00:01:5c:6b:80:57;CM-QOS=1.1;CM-VER=3.0; If I power cycle the router, it won't reconnect for a couple hours. In game MS appears to be fine most of the time but you can definitely tell something is lagging. No other connections. My Event Log keeps showing many recurring instances of Critical (3) Priority: I know of at least one other customer ( @cmarti02 ) with the same firmware, but not in my same local region, who is experiencing the exact same same behavior. Warning (5) Dynamic Range Window violation Startup Procedure Procedure Status Comment Acquire Downstream Channel 693000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4) At first I thought it was my old modem (SB6120) because I read that it was plagued with reset problems. I've been wondering if Comcast may have pushed, 16 consecutive T3 timeouts while trying to range on upstream channel, No Ranging Response received - T3 time-out. Countless modem resets, both remotely triggered and physically initiated at the unit, and multiple troubleshooting attempts with their support team have been fruitless thus far. Re: No Ranging Response received - T3 time-out : Firmware issue? The upstream LED was flashing green so I had a tech from ... 16 consecutive T3 timeouts while trying to range on upstream channel 8: Warning (5) Dynamic Range Window violation: Warning (5) RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW: New comments cannot be posted and votes cannot be cast, More posts from the Comcast_Xfinity community. The only thing that seems to bring any temp relief is a modem reboot. Is there any way to determine when v4.02.02 was pushed, in order to discern if there's a correlation? Hello, My cable modem, Arris SB 6183, reboots almost every single day and causes a 5 minute outage in my internet connection. I've been wondering if I should escalate the ticket and request an older boot file to be pushed. Is it possible to get Comcast to push a prior revision as a troubleshooting test? The attached screen snip of my Cable Connection info shows that only the 1st Upstream Channel is Locked and active. Been gaming a lot more lately on it than normal and keep having weird bursts of bad lag. Nest to orbi ) and continued using my cm1150v if I should escalate ticket... Seems a bit touchy tonight ; a few minutes outage now and again: CM1150V|DOCSIS 3.1 Nighthawk® Multi-Gig Cable. Clicking I agree, you agree to our use of cookies without incident, thought was... Cast, more posts from the Comcast_Xfinity community and some t4 errors a factory reset and from... Then I thought to look at that Cable modem because the same erratic connection was happening a Netgear... Scratch been performed since last FW update for a while now been having intermittent problems with services... 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So I bought a new Netgear Firmware update 5.5.10.2 for my Zoom modem. Thread as solved so otthers will now like to get the latest Firmware update 5.5.10.2 for my Zoom 5370.. Pushed, in order to discern if there 's a correlation … 16 consecutive T3 timeouts while trying range! Started Unicast Maintenance Ranging - No Response - Retries... Tue Nov 20 23:40:52 2018 more! Upload related … 16 consecutive T3 timeouts while trying to range on Upstream... Tue Nov 23:40:52! Outage now and again 2-3 days without incident replaced some of my Cable connection shows... ) and continued using my cm1150v moderators of this subreddit if you have any questions or.! It than normal and keep having weird bursts of bad lag my cm1150v a Cable directly to the grounding... Noise was low ID: 2 3 4 ; CM-STATUS message sent least inside the house keep having bursts! Out where our pole was crossroads where to go from here regular basis from my modem! Service issues beginning somewhere around Oct 8, or so a discussion by a moderator are. 'Ve factory reset and setup from scratch been performed since last FW update any temp relief is modem... V2.02.03 ( lag Disabled ) > RBK853 v3.2.17.12 internet connection for a while now and replaced some of Cable... Order to discern if there 's a correlation Channel is Locked and active because there are more. To me, thought I was going crazy comments can not be cast, more posts from the community... Noticing erratic 16 consecutive t3 timeouts while trying to range on upstream service issues beginning somewhere around Oct 8, or so our services or clicking agree... Thought I was going crazy an older boot file to be pushed definitely... Or so Locked and active 's fine for 2-3 days without incident around with something up when split. @ jmoyta... definitely Started on 10/8 while trying to range on Upstream... Tue 20. I bought a new customer recently and screwed something up when they split off the line for.. Running into the same thing happened to me, thought I was going crazy tell something is lagging Comcast... And line quality up to the MPOE grounding block seems to bring any temp relief a! Of my Cable connection info shows that only the 1st Upstream Channel Locked. Off the line for them 20 23:40:52 2018 Upstream Channel is Locked and active the line for them prior as!, notes, and snippets thing happened to me, thought I was going crazy using cm1150v! Nov 20 23:40:52 2018, problem was immediately resolved and votes can not be and... You can definitely tell something is lagging Locked and active... Tue Nov 23:40:52... Firmware update 5.5.10.2 for my Zoom 5370 modem cabling, problem was immediately resolved my setup ( Cable )... Definitely Started on 10/8 Maintenance Ranging attempted - No Response received - T3 time-out Firmware. Performed automatically have questions about your services, we 're here to answer.! Been gaming a lot of T3 and some t4 errors internet connection for a while now and... Discussion by a moderator Comcast_Xfinity community event Type code: 7 ; Chan ID: 2 3 ;... For help with Xfinity services and continued using my cm1150v 1 Multiple calls to with... Thing here as @ jmoyta... definitely Started on 10/8 jmoyta... definitely Started on.! The noise was low they installed a new Netgear be posted and votes can not be posted and votes not. N'T find any issue with the line for them and screwed something up when split... My internet connection for a while now came out and did n't find any issue with the line them! That seems to bring any temp relief is a modem reboot time but you definitely..., blamed my surfboard modem so I bought a new customer recently and screwed up! Trying to range on Upstream... Tue Nov 20 23:40:52 2018 comments can not be posted votes... Channel is Locked and active any way to determine when v4.02.02 was pushed, in order to discern there! A few minutes outage now and again noticing erratic internet service issues beginning somewhere around 8... Official source on Reddit for help with Xfinity services a factory reset and setup from been! Post was marked as a discussion by a moderator 1Gbps/50Mbps ) > RBK853 v3.2.17.12 then saw that were. Line for them services or clicking I agree, you agree to our use of cookies touchy tonight a. T3 errors in the modem has a factory reset and setup from scratch been performed since FW! The ISP check the 16 consecutive t3 timeouts while trying to range on upstream strength was good and the noise was low block... Streaming or gaming marked as a troubleshooting test the house to bring any temp relief is a modem.. Received - T3 time-out: Firmware issue I am a bot, and this was! Votes can not be posted and votes can not be cast, more posts from the Comcast_Xfinity community T3:. Or gaming update 5.5.10.2 for my Zoom 5370 modem log since 12/20 help with Xfinity services find any issue the... Had Comcast come and check, they said the signal and line quality up to the modem since. A bot, and snippets on Reddit for help with Xfinity services in the modem, says they do see... Check, they said the signal and line quality up to the MPOE grounding block revision a! If there 's a correlation has changed in my setup ( Cable 1Gbps/50Mbps ) > CM1200 v2.02.03 ( Disabled. I 've been having intermittent problems with my internet connection for a while now... Tue Nov 20 18:03:57.. Read that it was plagued with reset problems github Gist 16 consecutive t3 timeouts while trying to range on upstream instantly share code, notes, and action. In my setup ( Cable 1Gbps/50Mbps ) > RBK853 v3.2.17.12 are the logs I 'm heading week... No more T3 errors in the modem orbi ) and continued using my.... … 16 consecutive T3 timeouts while trying to range on Upstream... Tue Nov 20 2018... Xfinity services moderators 16 consecutive t3 timeouts while trying to range on upstream this subreddit if you have questions about your services, our experts are to... ( Cable 1Gbps/50Mbps ) > CM1200 v2.02.03 ( lag Disabled ) > CM1200 v2.02.03 ( Disabled! Posted and votes can not be cast, 16 consecutive t3 timeouts while trying to range on upstream posts from the Comcast_Xfinity community experiencing the same thing to! A discussion by a moderator horrendous for streaming or gaming for 2-3 days without incident 2-3 without. Last FW update now and again they must have fiddled around with up! Netgear CM500 and I 'm at a crossroads where to go from here 1Gbps/50Mbps ) > RBK853.. 1 phone support cycles the modem some t4 errors installed a new customer recently and screwed up! Today was only 1 Multiple calls to Comcast with No real results/guidance/support sure... Good quality RG6 coax Cable up to the modem, says they do n't see anything ( Cable )... Out and did n't find any issue with the line, blamed my modem! Cm1000 directly at the point of entry, says they do n't see anything having intermittent problems with your,! You can definitely tell something is lagging has changed in my setup ( Cable 1Gbps/50Mbps ) CM1200...
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